Insurance Benefits - peace of mind when travelling

American Express travel insurance benefits on trips paid for with the Corporate Card.

Your card provides you with a comprehensive insurance package. This protects you during your trips and everyday business activities. Please read on for a general overview of your insurance package and equivalent contact details.*

If you have a general insurance query, please feel free to contact our Insurance Service Team on

+49 (0)69 9797 2424

(Monday-Friday 08.00 – 18.00)

If you would like to make a claim, please call the helpline listed after each relevant section of your insurance terms and conditions.

Corporate Green Card: Overview insurance benefits

Please refer to your personal insurance terms and conditions booklet for insurance details and amounts.

Travel Insurance

General questions +49 (0)69 9797 2424,
Claims contact: Chubb, Tel. +49 (0)69 75 613 555

Some forms of insurance require you to pay by Corporate Card to be able to make a claim.

  • Travel accident insurance up to €570,000
  • Business travel accident insurance up to €350,000

Luggage Insurance

General questions +49 (0)69 9797 2424,
Claims contact: Broadspire, Tel. +49 (0)211 95456 253

  • Insurance luggage lost/stolen up to €5,000 per trip (max. €750 per item)

International Travel Insurance

General questions +49 (0)69 9797 2424,
Claims contact: AXA, Tel. +49 (0)89 500 70 112

  • Curative treatment up to €2,000,000
  • Return transport insurance included

Travel Inconvenience

General questions +49 (0)69 9797 2424,
Claims contact: AXA, Tel. +49 (0)89 500 70 112

  • Cancellation/delay > 4hrs €125 (airplane)
  • Missed connections €125 (airplane
  • Luggage delay > 4hrs €125 (airplane)
  • Luggage lost/delay > 48hrs (additional €500 (airplane)

Global Assist

Contact: AXA, Tel. +49 (0)221 80247-116

Global Assist is a worldwide American Express Service to support Cardmembers in an emergency.

Medical emergencies

  • Information on options for outpatient treatment or designation of a German-speaking or English-speaking doctor
  • Provision of doctors, nursing services, dentists, pharmacists
  • Forwarding of lost or forgotten prescriptions
  • Organization of and assumption of costs for sending medication
  • Deployment of a doctor
  • Advance cost payments up to EUR 3,000
  • Hospitalization

In an emergency/in the event of loss of currency and travel documents

  • In an emergency, advance cost payment of EUR 1,000
  • Help with obtaining replacement travel documents from the assistance service provider
  • Help in the event of prosecution proceedings/dealings with authorities

In an emergency/designation of an attorney and/or interpreter

  • Disbursement of the associated legal and interpreting costs up to EUR 1,000
  • Help with locating lost luggage
  • Forwarding of urgent messages to relatives, business partners and/or friends

Opening Hours

American Express Insurance Team: Monday - Friday 08.00 - 18.00
+49 (0)69 9797 2424

Chubb European
Group Limited

Monday-Friday 08.30 - 17.15
See each section

AXA Assistance
Deutschland GmbH

Monday-Sunday 24/7
See each section

BroadSPire by Crawford & Company
Deutschland GmbH

Monday-Friday 08.00 - 17.00
+49 (0)211 95456-253

* All information about insurances displayed on this website provides a general overview. Full details of the insurance benefits currently available can be found in the Summary of Benefits document which was/will be provided with your Card. Insurance benefits listed here are provided by third parties.