Contacts
General questions (24/7 Service)
For general questions about your American Express Corporate Card, please call the number on the reverse of your card. See the reverse of your card. If not at hand: +49 (0)69 9797 1000. Please note that we ask you to set up a 4-digit telephone identification code when you first contact AX. We assign you with a memorable question, such as “your father’s birthday”. This telephone identification code is one of several identification questions you must answer before we can respond to your query on the phone. This is for security reasons.
Card lost/stolen/broken:
+49 (0)69 9797 1000 (24h Service)
Global Assist Hotline:
In case of an emergency when travelling outside Germany, we will put you in contact with medical or legal assistance experts:
+49 (0)221 80247-116 (24/7)
General Insurance query:
If you have a general insurance query, please feel free to contact our Insurance Service Team on:
+49 (0)69 9797 2424 (Mo.-Fr. 08.00 – 18.00)
Insurance claim:
If you would like to make a claim, please call the helpline listed after each relevant section of your insurance terms and conditions.
Your Corporate Card Program Admininstrator at Fresenius Medical Care
For questions regarding your Corporate Card and your company, please open up a ServiceNow Ticket.
