Cardmember Services & Benefits

You are well insured. Your package consists of:

• Business Travel and Transport-Accident Insurance
• Luggage Insurance
• Travel Incoveniance Insurance
• Foreign Travel Health Insurance and Global Assist inclued

General information on insurances can be found here. Detailed information on the insurance services currently available can be found on the welcome website at www.americanexpress.at/willkommen. The insurance services of American Express Europe S.A. - Austrian Branch offered to cardmembers are provided by third parties.

The American Express Corporate Cards are to be used within the Cardmember's financial means. Unless a spending limit has been agreed with you, the cards are not subject to a spending limit. Please refer to the section "Credit limit" in your membership conditions.

You can of course also use the Corporate Card for larger expenses. If you deviate from your regular spending habits, our customer service may contact you for security reasons. We therefore recommend that you notify us briefly using the telephone number on the back of your card before making unusually large individual expenditures. We will immediately check whether these can be made possible via the Corporate Card.

With the Corporate Card from American Express, you can pay all relevant travel expenses without cash. By having a term of credit of 28 days after the statement is issued it gives you enough time to submit your travel expenses.

Medical emergencies

• Information on options for outpatient treatment or designation of a German-speaking or English-speaking doctor
• Provision of doctors, nursing services, dentists, pharmacists
• Forwarding of lost or forgotten prescriptions
• Organization of and assumption of costs for sending medication
• Deployment of a doctor
• Advance cost payments up to EUR 3,000
• Hospitalization

In an emergency/in the event of loss of currency and travel documents

• In an emergency, advance cost payment of EUR 1,000
• Help with obtaining replacement travel documents from the assistance service provider
• Help in the event of prosecution proceedings/dealings with authorities

In an emergency/designation of an attorney and/or interpreter

• Disbursement of the associated legal and interpreting costs up to EUR 1,000
• Help with locating lost luggage
• Forwarding of urgent messages to relatives, business partners and/or friends

Contact Information 

Professional and dedicated customer support is always just a phone call away to assist with billing enquires, replacement Card requests, or access to a Card benefit or service.

24-H Service: 0800 900 940

From abroad: +49 69 9797 2015

As a cardmember, you have access to a specially secured online area. At www.americanexpress.at you will find the one-time registration area on the left-hand side, where you can create a user name and password. All the important information about your card account is available there at any time - quickly, conveniently and easily:

• Get access to your detailed monthly statement in PDF format
• Check your current spending
• Receive SMS or e-mails about your account balance
• Forgot your PIN? Simply check and change it online
• Use the currency converter
• Contact customer service in a secure way
• Set up the Amex AT app on your smartphone

The American Express Mobile app allows Cardmembers to easily and conveniently:

• Download AppStore
• Download Google Play

Pay conveniently contactless with your card: at any payment terminal with the American Express contactless symbol. At many vending machines and stores, such as supermarkets, petrol stations or when shopping, you can pay amounts up to 50 euros in Austria, usually even without entering your PIN.

Contactless (NFC) is a quick, easy and secure way to pay for your purchases with your American Express Card, whether you are buying a coffee, a sandwich or a train ticket. Simply touch the reader with your American Express card, wait for the confirmation tone and you're done. Contactless payment with American Express is just as secure as chip and PIN and offers you the same protection against card misuse.

Your card uses chip and PIN technology for added security. Instead of signing the bill when purchasing an item, you will be asked for your PIN (more and more stores are upgrading their systems). You can view your PIN on your online account at www.americanexpress.at/konto-online.

If you applied for a card online, you will have been asked to choose your own PIN. If you submitted a paper application, your PIN is chosen randomly and cannot be changed. In this case, the PIN will be sent to you by post separately to the card.

Simply reassuring: we notify you of unusual account movements by text message and/or e-mail. If your card or card number is misused through no fault of your own, you are well protected

Further information on protecting your card against misuse.

Wherever you are: If your card is lost, stolen or damaged, you will immediately receive a replacement card free of charge.
You can request this by calling the telephone number on the back of the card.

24-H Service: 0800 900 940 

From abroad: +49 69 9797 2015