FAQ

You received your card by post. Please activate your Card before use by either calling the number on the sticker found on your card or by visiting www.americanexpress.at/aktivieren

Please register your card afterwards for the online services and to get access to your monthly statements. Simply follow the instructions on www.americanexpress.at/konto-online

CVC Code stands for Card Verification Value Code and is an additional security code. There is a 4-digit code (check digit) laser-etched onto the right hand side of your Corporate Card. This code was introduced especially for internet payments/long distance payments to increase security for this type of transaction because an internet shop merchant cannot physically check the buyer’s credit card to verify ownership, for example.

When paying with an American Express Card, it is becoming increasingly common that merchants ask you to enter your 4-digit PIN in a payment terminal, instead of signing the bill. Your PIN is sent to you by post separately to your card in a sealed panel (if not chosen your favorite PIN using "apply for card online"). If you forget your PIN, you can either view it on a secure page on the American Express website at www.americanexpress.at (see also “Online Services” in this document) or request your PIN to be re-sent to you by post by calling customer services. American Express employees cannot review your PINs online and you must request it to be re-sent in writing or by telephone. Do not allow your PIN to be accessed by third parties.

Please notify us if your Corporate Card is lost, stolen or broken by calling customer services. In the case of an emergency, we normally send you a replacement card within 48 hours. Please note that emergency replacement cards are not equipped with chip and PIN technology. Our customer services team will ask you whether you want to opt for the free emergency replacement card and whether you would also like to order a standard replacement card (with a chip) at the same time.

more information

24-H Customer-Service 0800 900 940

from abroad +49 69 9797 2915

Please note that the SEPA direct debit authorization you have given us will automatically expire if 36 months have passed since the last direct debit from your bank account. In this case, the amount must be transferred to us manually. If you are late with your payment, late payment interest may be charged. A new SEPA direct debit mandate can be set up again. You can find the form at www.amex.at/sepaformular (SEPA-Karteninhaber Lastschriftmandat). SEPA cardholder direct debit mandate). Simply fill out the form online. Then print it out and send it signed by email to: RedBull.Service@remove-this.aexp.com

Accessing our online services is easy. Simply register at www.americanexpress.at/registrieren and choose a username and password. You will have instant access to your monthly statements and credit card account and will be able to enjoy the following benefits:

• View your individual transactions online
• Receive account balance information via SMS or e-mail
• Use the currency converter and ATM finder
• View and change your PIN online
• Communicate with our customer services team via secure e-mail connection.

With eStatements (monthly statements in PDF format), you:

• Receive an e-mail notification when your monthly statement is available
• Have access to old statements for the last 6 months and can download transaction information

The American Express Corporate Cards are to be used within the Cardmember's financial means. If no spending limit has been agreed with you, the cards are generally not subject to a spending limit. Please refer to the section "Credit limit" in your membership conditions.

Of course, you can also use the Corporate Card for larger expenses. If you deviate from your regular spending habits, our customer service may contact you for security reasons. We therefore recommend that you notify us briefly using the telephone number on the back of your card before making unusually large individual expenditures. We will immediately check whether these can be made possible via the Corporate Card.

Occasionally, something might appear on your statement that you disagree with or want to query.
There are several possible explanations for this:

• The name of the merchant does not match with the name displayed on your statement
• You might have cancelled the order that the transaction relates to
• There might be a charge you weren’t expecting, or a charge for a product you still haven’t received
• You may have been billed more than once for the same transaction
• There may be a transaction recorded that you have no recollection of

Whatever the reason, we are here to help: please call the number on the back of your Card straight away. If you suspect fraudulent activity on your Account, please call the number on the back of your Card straight away.

American Express has teamed up with selected partners to offer Corporate Card Members a range of insurance benefits to protect them during their business trips. In order to benefit from this service, you must use your Corporate Card or BTA account to pay for the travel tickets. See Insurance section here.

The binding details and conditions can be found in the "Versicherungen" section per download.

We are entitled to demand late penalties if you fall into default with your payment. We charge flat-rate fees and interest penalties as set forth in the  guide to fees and benefits.

Aren´t you on a Direct Debit set up and need to pay for your expenses via bank transfer? Please give your card number when you make a bank transfer. This is the number beginning with 3750.

Bank details:

Deutsche Bank AG, Filiale Wien
American Express Europe S.A. – Austrian Branch
BIC: DEUTATWWXXX
IBAN: AT20 1910 0000 1019 5000

Please contact the customer service by phone.

24-H Customer-Service 0800 900 940

from abroad +49 (0) 69 9797 2915