Global Assist
In case of an emergency when travelling outside Austria, we will put you in contact with medical or legal assistance experts:
+43 1 5450-120 (Global Assist information service)
Insurance Benefits - peace of mind when travelling
American Express® provides Corporate Cardmembers with a range of insurance benefits to protect you during your business trip. The insurance benefits only apply during a business trip for your company and only if your Corporate Card or American Express Travel Agent Account/BTA was used to pay for the selected mode of transportation*.
If you have a general question about insurance, please call our insurance service.
Contact for queries or claims:
0800 900 951 Mondays - Fridays 8:00-18:00
+49 681 930-7566 (from abroad)
Insurance benefits and conditions
If you have a question about a specific insurance policy or wish to make a claim, please contact one of the insurance companies listed below directly.
* All information about insurances displayed on this website provides a general overview. Full details of the insurance benefits currently available can be found in the Summary of Benefits document which was/will be provided with your Card. Insurance benefits listed here are provided by third parties.
Corporate Card: Overview insurance benefits
Transport accident insurance
Paying for public transportation with the Corporate Card is not only convenient - it's also safe. Because you are also insured on this trip.
- Transport accident insurance up to € 260,000
- Business travel accident insurance up to € 260,000
Transport and luggage insurance
Are you in London and your luggage is in Paris? Even on a business trip, such annoyances are inevitable. We will reimburse you for the costs incurred.
- Transport baggage insurance max. € 2,200 per insured event
- 24-hour baggage insurance max. € 5,000 per insured event
International Health Insurance
Are you taken ill on a business trip? Do you need to be treated locally or do you need transportation back to Germany? We can organize it for you.
- Medical treatment costs, hospitalization, repatriation up to € 110,000
Travel Comfort Insurance
Is your flight delayed? Your luggage has not arrived? Don't worry: we will reimburse you for the costs incurred*.
- Flight delay > 4 hours/flight cancellation/overbooking € 100
- Missed connecting flight € 200
- Baggage delay > 6 hours € 150
- Baggage delay > 48 hours € 150 (additional)
Global Assist is a worldwide American Express Service to support Cardmembers in an emergency.
Medical emergencies
- Information on options for outpatient treatment or designation of a German-speaking or English-speaking doctor
- Provision of doctors, nursing services, dentists, pharmacists
- Forwarding of lost or forgotten prescriptions
- Organization of and assumption of costs for sending medication
- Deployment of a doctor
- Advance cost payments up to EUR 1,000
- Hospitalization
In an emergency/in the event of loss of currency and travel documents
- In an emergency, advance cost payment of EUR 1,000
- Help with obtaining replacement travel documents from the assistance service provider
- Help in the event of prosecution proceedings/dealings with authorities
In an emergency/designation of an attorney and/or interpreter
- Disbursement of the associated legal and interpreting costs up to EUR 1,000
- Help with locating lost luggage
- Forwarding of urgent messages to relatives, business partners and/or friends
Opening Hours
American Express insurance team for queries: Monday - Friday 8:00 - 18:00.
Telephone number: 0800 900 951 or +49 681 930-7566 from abroad.