Have you recently received your Card?

Here is some information on the first important steps:

Card activation

To activate your card, please

go to www.americanexpress.at/aktivieren.

Registration

It is important that you register for “Ihr Konto” on

www.americanexpress.at/konto-online

to ensure that you receive email notification as soon your statement is ready to be downloaded and have access to your statements.

The registration allows you to

  • track expenses
  • access statements
  • create SMS/email alerts
  • view and change PIN online
  • manage rewards (optional)
  • use currency calculator
  • communicate with our customer service team via secure email connection

Your PIN

Your card uses chip and PIN technology for added security. Instead of signing the bill when purchasing an item, you will be asked for your PIN (more and more stores are upgrading their systems). You can view your PIN on your online account at www.americanexpress.at

If you applied for a card online, you will have been asked to choose your own PIN. If you submitted a paper application, your PIN is chosen randomly and cannot be changed. In this case, the PIN will be sent to you by post separately to the card.

Note: SEPA direct debit mandate

Please note that the SEPA direct debit authorization you have given us will automatically expire if 36 months have passed since the last direct debit from your bank account. In this case, the amount must be transferred to us manually. If you are late with your payment, late payment interest may be charged. A new SEPA direct debit mandate can be set up again. 

You can find the form at www.amex.at/sepaformular (SEPA-Karteninhaber Lastschriftmandat).

Please fill out the form online. Then print it out and send it signed via email to: RedBull.Service@remove-this.aexp.com