Have you recently received your Card?
Here is some information on the first important steps:
Card activation
To activate your card, please call the number on the sticker found on your card
or go to www.americanexpress.de/aktivieren.
Registration
It is important that you register for “Ihr Konto” on
www.americanexpress.de/konto-online
to ensure that you receive email notification as soon your statement is ready to be downloaded and have access to your statements.
The registration allows you to
- track expenses
- access statements
- create SMS/email alerts
- view and change PIN online
- manage rewards (optional)
- use currency calculator
- communicate with our customer service team via secure email connection
Your PIN
Your card uses chip and PIN technology for added security. Instead of signing the bill when purchasing an item, you will be asked for your PIN (more and more stores are upgrading their systems). You can view your PIN on your online account at www.americanexpress.de/konto-online.
If you applied for a card online, you will have been asked to choose your own PIN. If you submitted a paper application, your PIN is chosen randomly and cannot be changed. In this case, the PIN will be sent to you by post separately to the card.