Insurance Benefits - peace of mind when travelling
American Express travel insurance benefits on trips paid for with the Corporate Card.
Your card provides you with a comprehensive insurance package. This protects you during your trips and everyday business activities. Please read on for a general overview of your insurance package and equivalent contact details.*
Note for UPM-Kymmene employees: Pls note that YOUR first level support for insurance claims of our traveller should always be AIG Worldwide. Informationen and claim forms can be found here: https://teams.upm.com/sites/griffin-forum-when-travelling/SitePages/Check-travel-in.aspx
Claims and re-imbursments can be started here: https://teams.upm.com/sites/griffin-forum-when-travelling/SitePages/Claim-your-insurance-refunds.aspx
Just in case your claims have been denied by our Partner AIG, we kindly ask you to follow the claims instructions as described below via your Amex Corporate Card.
If you have a general American Express Corporate Card insurance query, please feel free to contact our Insurance Service Team on
(Monday-Friday 08.00 – 18.00)
If you would like to make a claim, please call the helpline listed after each relevant section of your insurance terms and conditions.
Corporate Green Card: Overview insurance benefits
Please refer to your personal insurance terms and conditions booklet for insurance details and amounts.
Travel Insurance
General questions +49 (0)69 9797 2424,
Claims contact: Chubb, Tel. +49 (0)69 75 613 555
Some forms of insurance require you to pay by Corporate Card to be able to make a claim.
- Travel accident insurance up to €570,000
- Business travel accident insurance up to €350,000
Luggage Insurance
General questions +49 (0)69 9797 2424,
Claims contact: Broadspire, Tel. +49 (0)211 95456 253
- Insurance luggage lost/stolen up to €5,000 per trip (max. €750 per item)
International Travel Insurance
General questions +49 (0)69 9797 2424,
Claims contact: AXA, Tel. +49 (0)89 500 70 112
- Curative treatment up to €2,000,000
- Return transport insurance included
Travel Inconvenience
General questions +49 (0)69 9797 2424,
Claims contact: AXA, Tel. +49 (0)89 500 70 112
- Cancellation/delay > 4hrs €125 (airplane)
- Missed connections €125 (airplane
- Luggage delay > 4hrs €125 (airplane)
- Luggage lost/delay > 48hrs (additional €500 (airplane)
Global Assist
AXA, Tel. +49 (0)221 80247-116 (24/7)
Global Assist is a worldwide American Express Service to support Cardmembers in an emergency.
Medical emergencies
- Information on options for outpatient treatment or designation of a German-speaking or English-speaking doctor
- Provision of doctors, nursing services, dentists, pharmacists
- Forwarding of lost or forgotten prescriptions
- Organization of and assumption of costs for sending medication
- Deployment of a doctor
- Advance cost payments up to EUR 3,000
- Hospitalization
In an emergency/in the event of loss of currency and travel documents
- In an emergency, advance cost payment of EUR 1,000
- Help with obtaining replacement travel documents from the assistance service provider
- Help in the event of prosecution proceedings/dealings with authorities
In an emergency/designation of an attorney and/or interpreter
- Disbursement of the associated legal and interpreting costs up to EUR 1,000
- Help with locating lost luggage
- Forwarding of urgent messages to relatives, business partners and/or friends
Opening Hours
American Express Insurance Team: Monday - Friday 08.00 - 18.00
+49 (0)69 9797 2424
Chubb European
Group Limited
Monday-Friday 08.30 - 17.15
See each section
AXA Assistance
Deutschland GmbH
Monday-Sunday 24/7
See each section
BroadSPire by Crawford & Company
Deutschland GmbH
Monday-Friday 08.00 - 17.00
+49 (0)211 95456-253
* All information about insurances displayed on this website provides a general overview. Full details of the insurance benefits currently available can be found in the Summary of Benefits document which was/will be provided with your Card. Insurance benefits listed here are provided by third parties.