Cardmember Benefits

Just calming: With the help of intelligent security systems, which keep an eye on your usual spend pattern, your account is coninuous reviewed. With this systems we can stop fraud timely. 

If you need further information to our security systems please visit the American Express Security Center.

Enjoy the peace of mind of knowing you are fully protected if your plans change or the unexpected happens. You are insured for up to €570,000 when travelling on public transport booked using your card. Inconvenience benefits insurance protects you when travelling on scheduled flights booked using your card – please see details in your personal “American Express Corporate Card –insurance benefits terms and conditions” booklet or in the insurance section on www.americanexpress.de/willkommen.

* American Express Services Europe Limited ("AESEL") makes various benefits available to Cardmembers.  These benefits derive from contracts which AESEL has made with third parties which AESEL is free to amend, extend or terminate at its sole discretion.  These benefits do not form part of AESEL's contract with you but AESEL will aim to inform you 30 days in advance of any changes to the available benefits which may be to your detriment.  One of the benefits currently available is the benefit of contracts of insurance made between AESEL and certain insurers, for example travel insurance benefits.  You will lose these benefits if you cease to be a Cardmember.  Exclusions apply.  Full details of the insurance benefits currently available can be found in the Summary of Benefits document which will be provided with your Card.

Manage Your Card Account is a complimentary online management tool that enables Cardmembers to access their American Express accounts anytime, anywhere Internet access is available. With Manage Your Card Account, Cardmembers are able to conveniently:

• Track expenses and reconcile charges
• Access and download statements
• Complete expense reports

The American Express Mobile app allows Cardmembers to easily and conveniently:

• View statements and activity
• Make payments, if needed
• Reduce risk with instant fraud alerts

• Download im AppStore
• Download bei Google Play

Your card uses chip and PIN technology for added security. Instead of signing the bill when purchasing an item, you will be asked for your PIN (more and more stores are upgrading their systems). You can view your PIN on your online account at www.americanexpress.de/konto-online.

If you applied for a card online, you will have been asked to choose your own PIN. If you submitted a paper application, your PIN is chosen randomly and cannot be changed. In this case, the PIN will be sent to you by post separately to the card.

You benefit from prolonged payment terms of 28 days. This gives you a few weeks on average to complete your travel costs claim form and get reimbursed from your employer before you need to pay off your balance. Using your card means that you do not have to use your own cash when on business trips.

General questions: Tel. +49 (0)69 9797-2424
Claims contact: AXA Tel. +49 (0)89 50070-4169
Global Assist is a worldwide American Express Service to support Cardmembers in an emergency.

Medical emergencies

• Information on options for outpatient treatment or designation of a German-speaking or English-speaking doctor
• Provision of doctors, nursing services, dentists, pharmacists
• Forwarding of lost or forgotten prescriptions
• Organization of and assumption of costs for sending medication
• Deployment of a doctor
• Advance cost payments up to EUR 3,000
• Hospitalization

In an emergency/in the event of loss of currency and travel documents

• In an emergency, advance cost payment of EUR 1,000
• Help with obtaining replacement travel documents from the assistance service provider
• Help in the event of prosecution proceedings/dealings with authorities

In an emergency/designation of an attorney and/or interpreter

• Disbursement of the associated legal and interpreting costs up to EUR 1,000
• Help with locating lost luggage
• Forwarding of urgent messages to relatives, business partners and/or friends

Professional and dedicated customer support is always just a phone call away to assist with billing enquires, replacement Card requests, or access to a Card benefit or service.

Please notify us if your Corporate Card is lost, stolen or broken by calling customer services on +49 (0)69 9797 1000. In the case of an emergency, we normally send you a replacement card within 48 hours. Please note that emergency replacement cards are not equipped with chip and PIN technology. Our customer services team will ask you whether you want to opt for the free emergency replacement card and whether you would also like to order a standard replacement card (with a chip) at the same time.

American Express Express Cash is a service that enables you to obtain cash easily from ATMs when you go on business trips. It's just what you need to handle small cash expenses.

See Express Cash section here.

Your transactions are transferred directly to Concur Expenses. This ensures that all spendings are included.